1. Who we are
Grupo Soluciones Andalucía SL, trading as Serenity Funeral Services, is responsible for the personal data submitted through this website. CIF: B56504764. Registered address: Polígono San Antonio 1, Avenida de las Américas, 29130 Alhaurín de la Torre, Málaga.
2. Data we collect
Enquiry forms collect contact details and the message you provide. Funeral plan applications collect identity, date of birth, nationality, address, contact, next-of-kin, plan, payment-schedule preference, funeral wishes, declarations and typed signature. We do not ask for card numbers or bank-account credentials on this website.
3. Why we use it
We use the information to answer enquiries, prepare and administer a requested funeral plan, verify an application, communicate about services and meet legal or contractual obligations. Optional marketing is used only where you choose it.
4. Advertising attribution
Where permitted by your cookie choice, the site may retain campaign parameters such as UTM values, GCLID, GBRAID or WBRAID so Serenity can understand which advertising led to an enquiry or application.
5. Sharing and processors
Information may be handled by authorised Serenity staff and service providers used for secure hosting, email, CRM, payment, document or professional services. Payment details are entered on the authorised provider’s secure page, not this website.
6. Retention and security
Serenity should retain records only for as long as needed for the enquiry, contract, legal obligations and legitimate record-keeping, using proportionate access controls and security measures. Final retention periods must be confirmed in the approved production policy.
7. Your rights
You may ask about access, correction, deletion, restriction, objection or portability where applicable by emailing info@serenityfuneralservices.eu. You may also complain to the competent data-protection authority.
8. Cookies
Essential cookies support security and form operation. Analytics or advertising cookies are enabled only according to the consent choice recorded by the cookie banner and production configuration.
9. Contact
Privacy questions: info@serenityfuneralservices.eu; +34 951 780 180; Polígono San Antonio 1, Avenida de las Américas, 29130 Alhaurín de la Torre, Málaga.