Practical guidance

You do not have to know what to do next.

The correct first step depends on where the death occurred. Call Serenity at any time and we will guide you before you make arrangements or sign documents elsewhere.

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We are available 24/7Multilingual supportTrusted funeral care

Death at home

Call the emergency services or the attending doctor as appropriate.
Do not move the person unless instructed by a medical professional.
Call Serenity once the death has been medically confirmed so we can arrange transfer and explain the documentation.

Death in hospital or a care home

Tell the staff that Serenity Funeral Services is your chosen funeral director.
Ask the facility not to appoint another provider without the family’s authority.
Call us so we can coordinate release, transfer and registration details.

Unexpected or judicial death

Police, court or forensic procedures may apply.
Do not be alarmed if transfer is delayed while the authorities complete their work.
We will explain what is within our control and keep contact with the relevant offices.

Documents that may be requested

Passport, DNI or NIE of the deceased
Passport or identity document of the next of kin
Marriage or family documents where relevant
Funeral plan certificate or insurance details, if available

24/7

Has someone died?

Call our 24-hour team before making arrangements elsewhere. We will explain the next step calmly and clearly.

+34 951 780 180 WhatsApp

Helpful guides

What to Do When Someone Dies in Spain

Funeral Costs in Málaga: A Clear Guide

Contact Serenity today

Call our 24-hour team before making arrangements elsewhere. We will explain the next step calmly and clearly.

Call now Request a call back